FULL-TIME Staff Support Specialist


Do you have the passion for making a difference in people’s lives? Do you like to work in a place that values your contribution, JOY in life, in work, and in the community?  If you do, Bear Creek Services is the place for you.

As a STAFF SUPPORT SPECIALIST, you will provide support to the agency’s Independent Living Services program, performing a variety of both complex and routine administrative and analytical duties.




  • Plan, prepare, circulate, and update schedules of Direct Support Professionals in a timely manner.
  • Generate and publish schedules, update shifts, and manage shift templates on Solana.
  • Manage time off requests and shift swaps.
  • Tracking on-call staff and complying with on-call requirements.
  • Review schedule on a daily basis to identify issues and concerns with staffing.
  • Manage requests for changes in hours from individuals supported, additional activities or appointments, and adjust hours as necessary and able.
  • Report staff tardiness, absences, shift swaps and no-call no shows to designated Program Director or Manager.
  • Meet with Program Director(s) as needed to discuss staffing needs, schedule changes, and conflicts.
  • Respond to inquiries regarding shifts and scheduling, and resolve issues in a timely manner.
  • Work with Program Managers, Program Directors, and Finance Director to maintain a budget, and limit administrative time and overtime.


  • Keep a list of trained staff and approved scheduling locations.
  • Assist the Training Coordinator in tracking all mandatory training and complete registration.
  • Work with the Administrative Assistant on a daily basis and whenever necessary to ensure front desk coverage.
  • Coordinate new employee orientation with the Human Resources Director or training department, and conduct new staff orientation when necessary.
  • Schedule and attend interviews as needed or as possible.
  • Participate in agency committees, and perform assigned tasks based on committee needs.
  • Revise and update forms as directed.
  • Attend administrative meetings as scheduled.
  • Adhere to safety and security procedures set forth by the agency.
  • Attend in-service training as required.


  • Review and approve Direct Support Professionals’ timesheets/electronic time clock and ensure their accuracy before submitting to the payroll department
  • Resolve issues and questions regarding payroll hours as they arise.
  • Process individuals’ supported ride reimbursements.
  • Collecting, compiling, and analyzing data for various program documents and designing and maintaining spreadsheets in support of financial tracking systems.
  • Review and compare billed time to T-logs and ensure accuracy.
  • Track and report non-billing days for 24-hour emergency assistance and apartment occupancy.
  • Assist the Program Directors and Managers in tracking and reporting individuals’ supported staffing time usage and cancellations. Identify any trends.



Associate's degree (A. A.) or equivalent from two-year college or technical school and one year related experience and/or training; or equivalent combination of education and experience.



Valid Minnesota driver’s license and proof of current automobile insurance.



  • Excellent computer skills; demonstrates speed and accuracy in Microsoft Office, Outlook and databases.
  • Ability to react well under pressure, handle and balance multiple tasks at one time, work with frequent interruptions, and perform duties and tasks professionally.
  • Excellent organizational skills.
  • Ability to exercise independent judgment and demonstrate initiative to act without being asked.
  • Ability to work independently without close supervision; self-motivation and exceptional follow through.
  • Ability to maintain confidential information.
  • Ability to read and interpret documents such as safety and security rules, operating and maintenance instructions, and procedure manuals.
  • Exceptional attention to detail.
  • Effective communication skills.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of individuals supported, employees, and vendors.


If interested, please send in your resume with a cover letter to:

Email: lysss@bearcreekservices.org


Or Snail Mail to:

Bear Creek Services, Inc.

Attn:  Human Resources Department

3108 Highway 52 North

Rochester, MN 55901

Fax: (507) 288-4522


Position will remain open until filled.  


Only candidates who meet the minimum requirements of the job will be considered for interview.


Bear Creek Services is an Equal Employment Opportunity Employer.





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